Refund policy

We offer a 30 day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in its original packaging
  • Include proof of purchase

How to Start a Return

To request a return, please contact us at:
📧 support@edahcar.com

If your return is approved, we will provide instructions on how to send your item back.
Returns sent without prior approval will not be accepted.

Change of Mind Returns

If you wish to return an item due to personal preference, incorrect selection, or any non defective reason:

  • Return shipping costs are the responsibility of the customer
  • Original shipping costs are non-refundable
  • We do not charge any restocking fees

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect:

  • Contact us immediately at support@edahcar.com
  • We will review the issue and work to resolve it

For approved cases, return shipping may be covered.

Order Cancellations

If you wish to cancel your order before it has been shipped, please contact us immediately at:
📧 support@edahcar.com

If the order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method within 5 business days.

Exchanges

We do not offer direct exchanges.

If you need a different item, please return the original item and place a new order.

Once we receive and inspect your return, we will notify you of the status.

If approved, your refund will be issued to your original payment method within 10 business days.

Refunds

Please note:

  • Refunds for canceled orders (before shipment) are processed within 5 business days
  • Refunds for returned items may take longer as they require inspection

Processing times may vary depending on your payment provider.

Questions?

We’re always happy to help.
For any return, refund, or product inquiries, reach out to or visit our Contact Page for more support.

Contact

Should you have any questions about our return and refund practices or this Return and Refund Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@edahcar.com

Contact Information:
Store Name: Edah Car
Address: 125 South Wacker Dr, Suite 300, Chicago, Illinois, 60606, United States of America
Email: support@edahcar.com
Phone: +1 (773) 644-3429

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CDT)

We do our best to reply to your e-mail within 1-2 business days.