FAQ
Welcome to the Edah Car FAQ Page your go to guide for quick answers about our products, shipping, and policies.
We’re here to make your experience as simple and stress free as possible. If you need more help, feel free to reach out to us at support@edahcar.com.
1. How much time will it take to receive my order?
Here’s what you can expect:
- Handling time: 1/2 business days
- Transit time: 6/8 business days
- Estimated total delivery: 7/10 business days
For more details, see our Shipping Policy.
2. Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders without any minimum purchase.
You can learn more about this in our Shipping Policy.
3. Where is Edah Car based?
Edah Car is a U.S. based brand, focused on car accessories. All orders ship from our U.S. fulfillment partners to ensure that the delivery is quick and reliable.
4. What if I receive a defective or damaged product?
We want every customer to receive products in best condition.
If your arrived order is received damaged, incorrect, or defective, please contact us within 30 days of delivery, and we’ll replace or refund it at no cost.
See our Return Policy for details.
5. Can I cancel my order after it’s placed?
Yes. You can cancel within 24 hours when you placed your order.
After that period, your order may already be in processing or transit. Please contact support@edahcar.com as soon as possible.
6. What is your return policy?
We offer an easy and stress free 30 day return window.
If you’re not fully satisfied, just contact us and we will help you with the return process.
Visit our Return Policy for full details.
7. When will I receive my refund after returning a product?
Once your returned item is received and inspected, we’ll issue your refund within 7 business days.
Processing times may vary depending on your bank or payment provider.
8. Do your products include warranties or guarantees?
Yes. All Edah Car products come with a 30/day quality assurance guarantee.
If you experience an issue, we’ll gladly replace or refund your item in line with our Return Policy.
9. How can I contact customer support?
You can contact us anytime at support@edahcar.com or through our Contact Us page.
Our support team is here to help with orders, product questions, and general inquiries.
10. Do you ship internationally?
Currently, we ship within the United States only.
We’re exploring international expansion in the future, stay connected with us!
11. Do you have a physical store?
No, Edah Car operates exclusively online.
This allows us to keep our operations efficient and pass savings directly to our customers.
12. Can I place a bulk or wholesale order?
Yes! We accept bulk or business orders for select products.
Please contact support@edahcar.com for details and pricing.
13. How do I exchange a product?
If you’d like to exchange an item for a different option, our team can help.
Simply contact us within 30 days of receiving your order, and we’ll guide you through the exchange process.
14. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can follow your shipment directly on our Track Order page.
Contact Information:
Store Name: Edah Car
Address: 125 South Wacker Dr, Suite 300, Chicago, Illinois, 60606, United States of America
Email: support@edahcar.com
Phone: +1 (773) 644-3429
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (CDT)
We do our best to reply to your e-mail within 1-2 business days.